Protect your childs feet - get the perfect fit

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Easy Returns

At Twinkle Toes we know ordering online can be a worrying process, especially when it comes to getting the right fit. We stock a massive range of sizes for each style of shoe we sell, but in those small cases where you order a shoe and it's the wrong size or you'd prefer something else, we offer an easy return process.

You may return anything you have purchased within 14 days of delivery for any reason (including if you have simply changed your mind). We just ask that all returned goods must be in their original packaging and in the same condition as when we sent them out to you.

You are responsible for return postage costs so please obtain a proof of posting. If the product is faulty we will refund the cost of postage. The above is in addition to your statutory rights, which remain unaffected, but we shall not be liable to you or any third party for any indirect or consequential loss or damage.

How to return an item

Please email us to let us know you are returning shoes for a refund/exchange. We will then email you the return details. Please ensure you put a copy of your payment or relevant paperwork in with the shoes you are returning so we know who they are from!

1) Contact us to let us know you'd like to return a item by clicking here.

2) Return the items by royal mail via your local post office or by a reputable courier. Please ask for a proof of posting.

3) Once we receive the shoes in a satisfactory condition, we shall refund the cost of the goods minus the postage charge, to the original account charged. Refunds will be paid as soon as possible, usually within 48 hours.

Our Postal Address

Twinkle Toes
15-17 Nile Street
Sheffield
S.Yorkshire, S10 2PN
UK

If you have any questions about our easy return policy please call our in-store team on 0114 266 5500 and we'll happily help.